Non-refundable deposit of either $50 or 30% whichever is greater is required upon booking or within 3 days of booking.
– Paid by either Visa/Mastercard.
Bonds – required at the discretion of management – Refundable Bond of $200 maybe required to cover all breakages/damaged items and cleaning fee.
If the items are returned broken, missing and/or damaged a replacement fee will be deducted from this bond and returned to the hirer.
If the bond doesnt cover the cost of the replacement items then the hirer will be charged the balance of full replacement cost.
If the items are returned dirty (i.e. not washed, food/drink/lipstick residue etc) then a cleaning fee will be deducted from the bond or charged separately to the hirer.
Insurance is The Hirer’s responsibility during the hire period. The Hirer is responsible for the security of the equipment at all times during the hire period. Any lost, broken, damaged or destroyed equipment will be charged to The Hirer, at full replacement value.
The Company accepts no responsibility for health or injuries sustained during the hire period of the equipment (as outlined on the tax invoice)..
If the Hirer cancels the Agreement prior to the commencement of the stated delivery date, then the Company reserves the right to charge FULL BALANCE OWING on the tax invoice or as stated below:
· Cancelling will forfeit your Non-refundable deposit
· 5 days’ notice up to and including the date of hire, 100% of the hire charge will be payable via Visa/MasterCard – NO EXCEPTIONS
In the event of cancellation with less than 7 days’ notice or ON DAY OF FUNCTION/DELIVERY, the ALL MONIES PAID will be forfeited (NO REFUNDS)
If a refund is issued it will be at the discretion of management and not guaranteed.
Please ensure that all hire items are securely fastened during delivery and return to Rite Party Hire.
If you arrive with your vehicle to find out the you cannot fit the items in your vehicle, we may not be able to deliver at short notice. So if you are unsure and cannot get a suitable vehichle then we would suggest you get the items delivered. We would suggest that you bring a trailer or ute.
Please bring ropes and blankets to protect equipment and an extra person
ID is required for customer collects.
If items are broken in-transit – the Hirer will be charged a replacement fee.
Equipment will not be supplied without pre-payment either in-store or by phone or by Management approval prior to collection.
Extra trips to Deliver/Pickup will be charged for.
Marquee setup – if the Hirer is not onsite for setup of the marquee, we will not errect the marquee/structure without Hirer onsite.
Once we have left the venue/site, we will not return to errect marquee/setup without prior arrangement outside of our existing bookings and there maybe an additional fees for return setup
There will be no refunds and if another marquee is required then full payment of the subsequent marquee is required and is at the discretion of Management to return to put up subsequent marquee and there is no guarantee this will happen.
The Hirer is responsible for venue and power availability, therefore no cancellation will be accepted with regard to failure to supply.
Shortages must be reported to Rite Party Hire within 3 hours of delivery. Rite Party Hire has the right to substitute equipment.
No responsibility will be taken with regard to damage caused by pegs, poles, etc for Marquees/Pavillions erection.
The Hirer is responsible for all breakages, damaged or missing items
Payments can be accepted by:
Cheques are not accepted, and can only be by prior arrangement with Management.
If a cheque is presented then the cheque needs to be cleared before goods can be delivered or picked up.
If any time during the hire period The Hirer considers the equipment to be faulty, it is The Hirer’s responsibility to contact The Company in the first instance by telephone or in person and report the problem within 2 hours of damage/faulty. Failure to do so, or advice after use, will cause The Hirer to be responsible for all hire charges.
The Company reserves the right to repair or replace the faulty equipment as soon as practicable during the hire period to the reasonable satisfaction of The Hirer.
On no account should The Hirer attempt to repair The Equipment without prior consent of The Company.
If a marquee or equipment becomes damaged after it has been erected and is on the property of the Hirer, the Hirer is responsible for all replacement costs of the damaged marquee.
If equipment is broken, damaged or missing the Hirer during the hire period then the Hirer is responsible for replacement cost of the equipment.
A cleaning charge will be applied to all equipment not returned in the condition in which it was delivered.
Linen need not be washed but must be returned dry, to avoid mildew. Mildewed linen will be charged at full replacement value.